Terms & Conditions
These terms govern your use of the SSG Products website and any order you place through it.
Website usage
By using this website you agree to use it only for its intended purpose — browsing and purchasing SSG Products — and not to misuse, disrupt, or attempt unauthorised access to any part of it.
Products and pricing
Product descriptions, ingredients and images are provided as accurately as possible. Prices are shown in Indian Rupees (₹) and include any discount from MRP, calculated automatically from the current selling price. Prices may change at any time; the price shown at the time you place an order is the price you pay for that order.
Orders
Placing an order is an offer to purchase, which we confirm by email. We reserve the right to decline or cancel an order — for example if a product is out of stock or pricing displayed in error — in which case we will contact you.
Payments
Payment is processed securely through Razorpay at checkout. An order is confirmed only once payment is verified.
Shipping
See our Shipping Information page for how orders are processed and dispatched.
Returns and cancellations
See our Returns & Refunds page.
Accounts
If you create an account, you are responsible for keeping your sign-in details secure and for all activity under your account.
Intellectual property
The SSG Products name, logo, and all text, images and design on this website are the property of SSG Products unless otherwise stated, and may not be reproduced without permission.
Limitation of liability
Our products are natural and herbal, and results can vary between individuals. We make no guarantee of a specific outcome from using any product, and nothing on this website is medical advice — if you have a skin condition, allergy or medical concern, please consult a qualified professional before use.
To the extent permitted by applicable law, our liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss. This does not exclude or limit any right you have under Indian consumer protection law that cannot lawfully be excluded.
Governing law and jurisdiction
These terms are governed by the laws of India. Any dispute relating to them or to an order is subject to the exclusive jurisdiction of the courts at Chennai, Tamil Nadu.
Grievance redressal
If you have a complaint about an order or about this website that our regular contact page has not resolved, you can escalate it directly by email at ssgproducts.india@gmail.com or WhatsApp at +91 81489 93990. We aim to acknowledge grievances promptly and resolve them within a reasonable time.
Contact
Questions about these terms can be sent through our contact page.